We Charge the following rates for all its order:

Canada - $15
United States - $16
International - $30

We uses the services of the following providers:

Canadapost – www.canadapost.ca
Purolator – www.purolator.ca
Fedex – www.fedex.com
USPS – www.usps.com
UPS – www.ups.com

HealthPortal may chooses the shipping provider based on your location

Tracking numbers are provided on every invoice shipped.

A Signature is required for all delivery.

To make sure orders shipped to PO boxes and rural route addresses reach their intended destination, please include a physical street address or highway number when you complete your online order.

For Special Requests Please contact us at 1-855-5767-825 or sales@healthportal.ca

Taxes

US: No Tax
International: No Tax

Canada:
Alberta 5% GST
British Columbia 12% HST
Manitoba 5% GST
New Brunswick 13% HST
Newfoundland and Labrador 13% HST
Nova Scotia 15% HST
Ontario 13% HST
Prince Edward Island 5% GST
Québec 5% GST
Saskatchewan 5% GST

Tax ID # 81287 7850 RT0001 (Only for Canada)

Returns For DVD's

Due to copyright laws, All Sales are FINAL.

Defective CDs, DVDs may only be exchanged for the same item. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part.

When you receive your package, we ask that you examine it closely. If your item is damaged, we will arrange for an exchange at no cost. Shipping charges incurred for the return may be refunded up to $25.00 USD.  You May choose to provide HealthPortal with  images of the defective item as well as an image of it destroyed if you choose not to return the defective item.

Defective items must be reported within 5 Business days of accepting delivery.

On purchases made with a credit card, the same card used to make the purchase will be credited with the shipping refund. The credit will be made within 5 to 7 business days of us receiving or verifying the defective item.

Returns For Books

Date of Purchase:

Bookstore, library, school, college, university, or wholesaler returns eligibility is 12 months from date of invoice.
An individual’s returns eligibility is 30 days from the date of invoice.

Conditions:

Prior authorization is required.

All damaged books must be reported within 10 days of receipt.

Please contact us at 1-855-5767-825 or sales@healthportal.ca